Category: Operational Essentials


Trust seems to be fundamental to much that a leader and manager does.  Individual to individual or as groups we must understand the concept of trust. Trust also impacts on your personal life; a facet of your personality. A key question: are you a person or leader...
The Balanced Scorecard

The Balanced Scorecard

Say goodbye to seat-of-the-pants performance: in their search for the Holy Grail of performance measurement, more and more companies are switching on to the model for measurement called the ‘balanced scorecard’. The Institute of Management Accountants found that 64%...
The Balanced Scorecard

Time Management

Time management is not about making lists, even if you categorise them. It is the process of organising, planning and prioritising how you allocate your time between specific activities. It is personal project management. “By failing to prepare, you are preparing to...