Corporate & Social Responsibility

Corporate and social responsibility (CSR) concerns how organisations conduct their work in a way that takes into account of their social, economic and environmental impact and considers the of human rights of all stakeholders; internal and external.


5 Minutes on…

Corporate & Social Responsibility

If you only have 5 minutes, don’t look any further, look at these soundbites. They are short sharp summaries (typically 2 pages) providing a subject overview/introduction. They may not answer all your questions but you will find them helpful, provocative, stimulating and informative.

Balancing future growth and profitability

‘What needs to emerge, and in some circles is emerging, is what I call a mutual, or reciprocal, economy that focuses on the needs of both the individual and the collective…define a more integral and profitable reason for existence. By doing so, business leaders can...

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Diversity & Inclusion

Diversity & Inclusion (D&I) is all about treating people fairly and ensuring they have equality of opportunity (EO). In the UK in 2010 this was enshrined in law and is aligned to legislation across the European Union. The principles are universal and within...

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Corporate Governance

Corporate governance involves the reconciliation of the interests of stakeholders. Attention has tended, historically, to be focused upon the role of shareholders and managers. However, stakeholders can also include editorial and production staff, customers,...

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Building the Reputation

It’s not just about coping with crises. Remember when reputation was all about crisis management, and having a PR plaster for every problem? Today, reputations flourish or flounder based on how you run your firm all of the time …

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Measuring Your Engagement With Your Staff – the PeopleMax Index

The PeopleMAX index provides a self-evaluation framework by which you can rate your performance against a set of 22 attributes. Each attribute has four levels of performance that might describe your organisation, from No provision through Base and Medium up to High provision. The index is applicable across all sectors and is independent of company size

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Developing Relationships With Suppliers

Partnerships in sourcing, selling and retaining the loyalty of the employee can tighten relationships with all stakeholders in pursuit of sustainable quality and mutuality of obligation. The emphasis in buyer-supplier relationships is shifting from a one-sided take the lowest of three competitive bids, to a mutually beneficial relationship concerned with quality, competence, reliability and flexibility. When suppliers are seen as experts, they become valuable partners instead of a switchable commodity.

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Socially Responsible Investment (SRI) and the Social Enterprise

Socially Responsible Investing (SRI) involves investing in companies that promote ethical and socially conscious themes including environmental sustainability, social justice, and corporate ethics, and fight against gender and sexual discrimination. But it needs to be more than empty rhetoric and more than statements in the annual report.

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Managing Customer Relations

It really is good to talk. Customer relationships are a key plank to your business, it concerns how much, how often, how well you interact with your customers. Let’s be clear, once you find a customer, to keep them you must consider how you will manage your relationship with them. The second purchase, the repeat use of your service is vital to a sustainable business and repeat business builds a relationship.

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Practising Cultural Sensitivity

If you were to get a call or a text from a colleague or friend about working in a country, not your home, but where you have worked what tips would you give to them. What would be the key issues for an American in China, an Indian in the UK. What would you...

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Managing All Stakeholders

A stakeholder is an individual or organisation that has an interest in a company and can either affect or be affected by the business. Primary stakeholders are investors, employees, customers and suppliers. Secondary stakeholders include the community, government...

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Learning modules

If you have an hour or more to invest, you will find the Learning Modules very useful. They are a deeper dive into the 5 minutes on topics. 

The content is drawn from leading writers on management and other good source material. Most of them are about 15 -25 pages in length.

Learning modules
available to purchase

Access a deeper dive into these topics for £5 each.

Click here to purchase the learning module on Building the reputation

Available on request:-
The ethical manager
The business case for CSR
Procurement and suppliers

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