9 Mar 2018 | Developing the Business
Aka moving the dot = the ultimate aim The aim This has been termed the ‘Growth and Profitability Framework’, the ‘move the dot’ methodology is designed: to manage performance for shareholder value by concentrating on opportunities for growth and profitability The...
16 Nov 2017 | Corporate & Social Responsibility
It really is good to talk Customer relationships are a key plank to your business, it concerns how much, how often, how well you interact with your customers. Let’s be clear, once you find a customer, to keep them you must consider how you will manage your...
6 Oct 2017 | Developing the Business, Operational Essentials
How might we define it? Some might say it is a load of old cobblers and how true, given that it was this trade that used a bench to mark out the shape of the customer’s foot. You may be surprised to know that benchmarking is not: simply comparing performance results...
3 Oct 2017 | Leading Teams, Managing Yourself
Today managers are required to spend less time controlling and more time coaxing staff in what they need to do. As empowerment pushes decisions and responsibilities further down the line, the skills required of managers are changing from ‘how to tell and motivate’ to...
3 Oct 2017 | Leading Teams, Operational Essentials
It’s teamwork Jim, but not as you know it… don’t just sit there – learn something Action learning is an educational process whereby people work and learn together by tackling real issues and reflecting on their actions. Learners acquire knowledge through...
